Resident Services Assistant

Expiration date

Resident Services Assistant

Shannon Oaks | Victoria, B.C. | Casual

The Opportunity

At Baptist Housing, every day is an opportunity for you to help our seniors experience life well in supportive communities. As a member of our team, you can experience a fulfilling career while working in a collaborative environment where support for you is prioritized. As the Resident Services Assistant, you will provide administrative support by managing office tasks, tracking resident information and maintaining accurate tenancy files.  


  • Secondary school graduation 

  • Formal training in basic accounting and the use of Microsoft Word and Excel  

  • Completion of the Emergency First Aid – Community Care training with St. Johns Ambulance or equivalent  

  • A minimum of 3 year’s experience as a Resident Services Assistant or an equivalent combination of training and experience 

  • Current Food Safe Certification (applicable for Overnight Resident Services Assistant only) 

About The Role

*There are two available positions, a Resident Services Assistant and an Overnight Resident Services Assistant 

The ideal candidates will need to be available to work the following hours (0800-1600, 1600-0000, 0000-0800) 

Resident Services Assistant:  

The Resident Services Assistant role involves many administrative and support duties at a residential facility. Key responsibilities include managing reception tasks, handling inquiries, coordinating guest services, and maintaining meticulous records and files. The assistant also manages office operations, prepares documents, and oversees resident accounts and tenancy changes in compliance with privacy laws and regulations. Additional duties include assisting with resident relocations, tracking meal attendances for billing, and handling financial transactions such as rent collection and bank deposits. The role is pivotal in supporting the Administrator, especially in their absence, by resolving resident issues and maintaining critical communication and organizational systems within the facility. Victoria is rated in the top twenty of world cities for quality of life.  This role will service our Shannon Oaks community in Oak Bay. 

Overnight Resident Services Assistant: 

The Resident Services Assistant serves as the primary point of contact for reception duties, handling inquiries and managing guest services. This role is also critical in emergency response, providing first aid, managing medical and building emergencies, and completing incident reports. Responsibilities extend to light janitorial work, dining setup, and maintaining a confidential resident database in compliance with privacy laws. Additionally, the assistant performs general office tasks, develops various documents, and responds to maintenance requests. In the Administrator's absence, they address resident issues and assist with various administrative projects, ensuring the smooth operation of the facility. The role also involves active participation in team meetings, committees, and resident events.  This role will service our Shannon Oaks community in Oak Bay.

About You

You embody a service-oriented approach, consistently responding to needs with a positive attitude and seeking opportunities to serve. Your extraordinary stewardship contributes to goal achievement, and you excel in maintaining the confidentiality and security of information. Your outstanding interpersonal skills shine through as you establish and nurture professional relationships with team members, residents, and visitors alike. Whether working independently or collaboratively, your effective conflict resolution aligns seamlessly with our organizational values. As a critical thinker, you adeptly navigate challenges, showcasing meticulous attention to detail and strong organizational prowess. Your proficiency in managing time, workload, and conflicting priorities, along with your flexibility and adaptability, positions you for success in this dynamic role. Your literacy and numeracy skills, coupled with a solid understanding of office equipment, reflect a well-rounded competence. In addition, your advanced computer skills, particularly in Microsoft Office software, further enhance your ability to excel in this position. 

Compensation & Benefits

A caring and supportive work environment with a compensation rate of $24.40 / hour.

About Us

Baptist Housing provides enhanced living communities and exceptional care to over 2700 seniors in British Columbia. We provide long-term care, assisted living, independent living and home support in the Kelowna, Vancouver and Victoria communities. We serve through a culture of caring where we put the wellness of our residents first in a person-centred approach. We live out a servant leadership model that collaborates in teams and builds strong relationships while exemplifying Christlike values. We are a committed group of people who bring their whole selves to work, and we're also FUN! We take what we do seriously but not ourselves. We're affiliated with the Fellowship Pacific Baptist Churches. 

How To Apply

To apply for this position, please click the 'Apply Button', where you can submit your resume and complete the necessary steps to apply for this job. We look forward to reviewing your application.