Resident Services Coordinator - Full Time - Victoria | Baptist Housing

Resident Services Coordinator - Full Time - Victoria

RESIDENCE: Shannon Oaks

POSITION: Resident Services Coordinator

HOURS OF WORK: 37.5 per week (Full Time)

This position has been posted both internally and externally concurrently. Qualified internal candidates will be considered for selection first.


Baptist Housing is looking for a Resident Services Coordinator to join our team in Oak Bay. The Resident Services Coordinator provides administrative support to our Shannon Oaks Campus and concierge service to our Residents and the public in a hospitality setting. The Coordinator supervises, manages, coaches and supports a team of Service Assistants and coordinates workload to ensure timely delivery of services.

As an ambassador of Baptist Housing, you have exceptional interpersonal skills and love working with the public and seniors. You have the ability to foster and maintain relationships, and model our values in all interactions. The Resident Services Coordinator is highly service-oriented, able to work independently with a high level of autonomy and as a collaborative Team Member. The ability to multi task in a vibrant front desk environment is required.

You have highly developed literacy and numeracy skills with proven ability to produce a broad range of documents including manuals, reports, spreadsheets, and visual presentations. You are comfortable managing accounts and creating invoices. You are a critical thinker and problem solver, detailed and organized, and able to manage your time, workload and conflicting priorities effectively and efficiently. The successful candidate will be experienced in leading and managing a team, comfortable with coordinating the workload of a large office and will have a warm, friendly personality that makes our day!

Baptist Housing Values
As Servant Leaders, we will focus on serving others in humility and grace, demonstrating the character and values of:

  • Compassion: showing care, love, and sensitivity in consideration of the unique needs of Teammates, Residents, Families, and others.
  • Honesty: exemplifying fairness, integrity and ethical behaviour.
  • Respect: treating people with dignity at all times to elevate personhood and person-directed wellness.
  • Innovation: exercising ingenuity in all endeavors and exemplifying creative courage.
  • Stewardship: recognizing God's ownership by using resources wisely to preserve the future viability and longevity of our mission.
  • Teamwork: working collaboratively to achieve our mission in a culture of safety, continuous learning and work-life balance.
  • Fun: taking our work seriously, but not ourselves!

The Resident Services Coordinator requires formal training and experience in basic accounting and is an advanced user of Microsoft Word, Excel and Publisher or equivalent graphics software. You also require a minimum of 3 years of experience providing administrative support and interacting with clients and the public in a service or hospitality industry and some supervisory and leadership experience

This is a permanent, full-time (37.5 hours per week) position. Compensation includes a comprehensive benefits package. To apply, please provide a current resume and cover letter telling us about your experience, and why you want to work for Baptist Housing. For further information, please contact Kirsten Allenberg, 250-595-6257 or email at You can also apply on our website:

Thank you for your interest in working with Baptist Housing. We are eager to build our team with people who share our mission and vision. Only candidates selected for an interview will be contacted. If you are not contacted, we encourage you to apply for future openings for which you qualify. We wish you every success in your search for meaningful employment.

Baptist Housing provides enhanced living communities and exceptional care to almost 2000 seniors in British Columbia. We provide Residential Care, Assisted Living, Supportive Housing, Home Support, and Adult Day Programs at our residences in Kelowna, Vancouver and Victoria. We serve through a culture of caring, demonstrating Servant Leadership, collaborating in Teams, building relationships and FUN while exemplifying Christ-like values. We are affiliated with the Fellowship of Evangelical Baptist Churches Pacific.

POSTING DATE: September 20, 2019

END OF COMPETITION DATE: September 27, 2019

Hours of work, including stop and start times, days off and work area may be subject to change

Team Members in a new position may need to reschedule previously booked vacation days, based on operational requirements

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