Resident Services Assistant

Expiration date

Resident Services Assistant

Shannon Oaks | Vancouver| Casual



As an experienced and collaborative individual with a genuine passion for connecting with people, you bring a positive and enthusiastic attitude to your work. Your strong interpersonal skills and service-oriented approach drive you to excel, whether you're working independently or as part of a team. Your critical thinking and problem-solving abilities are invaluable in serving seniors and supporting their families. With your keen eye for detail and organizational prowess, you effectively manage your time, workload, and conflicting priorities. Your excellent communication and writing skills allow you to plan and produce a wide range of professional documents. Your commitment to learning and embracing change aligns perfectly with our values. Moreover, your proficiency in Microsoft Word and Excel empowers you to handle diverse administrative tasks with ease. Having a minimum of three years' experience in providing administrative support in a hospitality or customer service role, or equivalent training, you are well-prepared to make a meaningful impact. Additionally, your possession of a valid First Aid Certificate ensures the safety and well-being of our cherished residents.


As a Resident Services Assistant, you will have a diverse range of responsibilities aimed at providing exceptional customer service to residents and visitors. Your role will involve managing inventory, processing orders, and handling sensitive information with the utmost confidentiality. You will take charge of the reception area, ensuring residents are well attended to in the dining room. Observing and reporting any changes in resident behaviour will be a crucial aspect of your duties, along with maintaining a confidential resident database. Responding to emergencies and routine inquiries from residents, family members, and team members will be within your comfort zone. Beyond your primary tasks, you'll also lend support to other departments and assist with various projects as required. As an ambassador for Baptist Housing, you'll embody our values, fostering positive interactions with residents, team members, and visitors. Upholding and promoting our brand will be at the core of your endeavours, elevating our reputation and driving awareness among relevant stakeholders. This part-time casual position demands flexibility in availability, as you'll be expected to cover all shifts, including evenings, nights, and weekends. Reporting to the Resident Services Manager, you will play a pivotal role in ensuring the well-being and satisfaction of our cherished residents and guests.


Baptist Housing provides enhanced living communities and exceptional care to almost 2000 seniors in British Columbia. We provide long term care, assisted living, supportive housing, home support and adult day programs in our communities in Kelowna, Vancouver and Victoria. We serve through a culture of caring where we put the wellness of our residents first. We live out a Servant Leadership model that collaborates in teams and builds strong relationships while exemplifying Christ-like values. We put the wellness of our residents first, in a person-centered approach. We're a committed group of people who bring their whole selves to work, and we're also FUN! We take what we do seriously, but not ourselves. We're affiliated with the Fellowship of Evangelical Baptist Churches Pacific.


Vancouver is known for its breathtaking natural beauty, vibrant culture, and diverse population. Your work location, Shannon Oaks, is our all-inclusive premier independent living in South Vancouver, located on Waverly Avenue.


A supportive and caring work environment with a competitive hourly wage.


Please provide a resume and cover letter to with “Resident Services Assistant - Casual” in the subject line. In your cover letter, please explain why you believe you are the right person to work in this role. We welcome your questions about this opportunity at the same email address. If selected, you would consent to a criminal record check (CRC) for working with vulnerable adults and provide proof of COVID-19 vaccination as a condition of employment. While we thank you for your application, we will contact only those candidates who have been shortlisted for an interview. We will continue to accept applications until the best candidate is selected. We appreciate your interest in working with Baptist Housing.