Resident Services Coordinator
Resident Services Coordinator
Evergreen Manor | White Rock | Full-Time
About You
As an experienced and collaborative individual with a love for people, you bring a positive and fun attitude to your work. Your strong interpersonal skills and service-oriented approach make you goal-driven, whether working independently or as part of a team. You possess critical thinking and problem-solving skills that you apply to serving seniors and supporting their families. With your detail-oriented and organized approach, you can effectively manage your time, workload, and conflicting priorities. You have excellent literacy skills and can plan and produce a wide range of professional documents. You value learning, are open to innovative change, and promote an atmosphere that aligns with our values. You are approachable and receptive to feedback from both residents and team members. You’ll come with supervisory and leadership experience in an administrative role with post-secondary education. You’ll also have experience in accounting, proficiency with using Excel and MS Office 365, and a valid first aid certificate.
About The Role
Your role will encompass a diverse range of responsibilities, including exceptional customer service for both residents and visitors, whether in-person or via phone. You will take charge of inventory management, order processing, and handling confidential information. Oversight of the reception area and ensuring residents' proper seating in the dining room will also fall within your purview. Monitoring and reporting changes in resident behaviour and maintaining a confidential resident database will be part of your tasks. Whenever other departments need support, your assistance will be available for various projects. Collaborating closely with our maintenance, housekeeping, dietitian, and chaplain teams is essential. As a coordinator, you will ensure prompt service delivery. You will serve as a brand ambassador for Baptist Housing, ensuring all activities uphold and enhance our brand, while also boosting our reputation with relevant stakeholders and raising overall awareness. Your role will involve four days of administrative work, with one day dedicated to the planning and execution of resident recreation activities. You will report to the administrator for independent/assisted living.
About Us
Baptist Housing provides enhanced living communities and exceptional care to almost 2000 seniors in British Columbia. We provide long term care, assisted living, supportive housing, home support, and adult day programs in our communities in Kelowna, Vancouver, and Victoria. We serve through a culture of caring where we put the wellness of our residents first. We live out a servant leadership model that collaborates in teams and builds strong relationships while exemplifying Christ-like values. We put the wellness of our residents first in a person-centred approach. We're a committed group of people who bring their whole selves to work, and we're also FUN! We take what we do seriously, but not ourselves. We're affiliated with the Fellowship of Evangelical Baptist Churches Pacific.
Your Work Location
The seaside city of White Rock. Our Evergreen Manor independent living community is located at 1531 Everall Street.
What You Receive
A compensation package that includes a competitive salary, employer paid benefits, generous vacation, RRSP matching and support for professional development.
How To Apply
Please send a resume and cover letter to careers.evergreen@baptisthousing.org with "Resident Services Coordinator” in the subject line. In your cover letter, please explain why you believe you are the right person to work in this role. We welcome your questions about this opportunity at the same email address. If selected, you would consent to a criminal record check (CRC) for working with vulnerable adults and provide proof of COVID-19 vaccination as a condition of employment. We will contact only those candidates who have been shortlisted for an interview. We will continue to accept applications until the best candidate is selected. We appreciate your interest in working with Baptist Housing.