Victoria - Resident Services Assistant (Casual) - Hospitality

Expiration date

Baptist Housing is recruiting a Casual Resident Services Assistant to join our team in the Victoria Region at Shannon Oaks, Oak Bay. Must be available evenings and weekends

The Resident Services Assistant is a highly skilled professional, providing administrative support and concierge service to our Residents and the public in a hospitality setting. You have highly developed literacy and numeracy skills with proven ability to produce a broad range of documents including manuals, reports, spreadsheets, and visual presentations. You are comfortable managing accounts and creating invoices. You are a critical thinker and problem solver, detailed and organized, and able to manage your time, workload and conflicting priorities effectively and efficiently. In addition to all of these skills, you manage an office with ease and have a fun and friendly personality that makes our day!

As an ambassador of Baptist Housing, you have exceptional interpersonal skills and love working with the public and seniors. You have the ability to foster and maintain relationships, and model our values in all interactions. The Resident Services Assistant is highly service-oriented, able to work independently with a high level of autonomy and as a collaborative Team Member.

Baptist Housing Values

As Servant Leaders we will focus on serving others in humility and grace, demonstrating the character and values of:

  • Compassion: showing care and sensitivity in consideration of the unique needs of others.
  • Honesty: exemplifying integrity and ethical behaviour.
  • Respect: treating people with care and dignity at all times.
  • Innovation: encouraging creativity in all endeavours.
  • Stewardship: using God-given resources effectively.
  • Teamwork: working together to achieve common goals.
  • Servant Leadership: serving each other to succeed with humility and grace.
  • Fun: taking our work seriously, but not ourselves.


  • Grade 12
  • Formal training in basic accounting and the use of Microsoft Word and Excel
  • Completion of the Emergency First Aid with St. Johns Ambulance or equivalent
  • A minimum of 3 years' experience providing administrative support and interaction with clients and the public, in a service or hospitality industry, or an equivalent combination of training and experience

* Consent for a Criminal Record Check (CRC) for working with Vulnerable Adult

This position is permanent Casual on call. A resume and cover letter describing how you are a fit with Baptist Housing for this role, are required.

Thank you for your interest in working with Baptist Housing. We are eager to build our team with people who share our mission and vision. Only candidates selected for an interview will be contacted. If you are not contacted, we encourage you to apply for our future openings for which you qualify. We wish you every success in your search for meaningful employment!

Baptist Housing provides enhanced living communities and exceptional care to almost 2000 seniors in British Columbia. We provide Residential Care, Assisted Living, Supportive Housing, Home Support and Adult Day Programs at our residences in Kelowna, Vancouver and Victoria. We serve through a culture of caring, demonstrating Servant Leadership, collaborating in Teams, building relationships and FUN while exemplifying Christ-like values. We are affiliated with the Fellowship of Evangelical Baptist Churches Pacific.

Salary: $20.04 /hour